GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

 

of the online store magneticlove.sk

 

I. Identification of the Merchant

 

1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the legal relations between

 

Business name: Magnetic baby s. r. o.

 

Registered office: Furdekova 19, Bratislava – Petržalka 851 04, Slovak Republic

 

Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 175062/B

 

Company ID: 55 950 728

 

Tax ID: 2122146851

 

Bank account: SK71 1100 0000 0029 4116 4938

 

The Seller is not a VAT payer.

 

(hereinafter referred to as the “Seller” or the “Merchant”)

 

and any person who is a Buyer of products offered by the Seller on the Seller’s Website and who acts as a consumer within the meaning of these General Terms and Conditions and the applicable laws defining a consumer, in accordance with the legislation of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and Act No. 40/1964 Coll. Civil Code, as amended.

 

1.2. Seller’s contact details:

 

Email: info@magneticlove.sk

 

Phone: +421 915 983 346

 

1.3. Address for complaints, contract withdrawals, requests for remedy or other submissions:

 

Magnetic baby s. r. o.

 

Furdekova 19

 

851 04 Bratislava

 

Slovak Republic

 

II. Definitions

 

2.1. For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., defines the following terms:

 

2.2. A Distance Contract means a contract concluded between a merchant and a consumer exclusively through one or more means of distance communication without the simultaneous physical presence of the merchant and the consumer, in particular through an online interface, electronic mail, telephone, fax, addressed letter or catalogue.

 

2.3. Merchant (hereinafter also referred to as the “Seller”) means a person acting within the scope of their business activity or profession in connection with a consumer contract, an obligation arising therefrom or a commercial practice, including through another person acting on their behalf or for their account.

 

2.4. Consumer means a natural person who, in connection with a consumer contract, an obligation arising therefrom or a commercial practice, does not act within the scope of their business activity or profession.

 

2.5. Consumer Contract means any contract, regardless of its legal form, concluded between a merchant and a consumer.

 

2.6. The term Online Store is identical to the terms E-commerce Store and Website.

 

2.7. Buyer means any person (natural or legal person) who submits an order, particularly through the Seller’s Website or other means of distance communication.

 

2.8. Durable Medium means any instrument that enables the consumer or merchant to store information addressed to them for a period adequate for the purposes of the information and which allows unchanged reproduction of the stored information in the future, including paper, e-mail, USB drive, CD, DVD, memory card or computer hard drive.

 

2.9. Product means, in particular, goods, services or digital content.

 

2.10. Service means any activity or performance offered or provided to a consumer.

 

2.11. Goods means any tangible movable item.

 

III. Basic Provisions

 

3.1. These General Terms and Conditions govern legal relations between Buyers who are consumers and the Merchant.

 

3.2. Contractual relations with Buyers who are not consumers shall be governed by Act No. 513/1991 Coll. Commercial Code, as amended.

 

IV. Product Order – Conclusion of the Purchase Contract

 

4.1. The submission of an order by the Buyer through the Merchant’s Website or by other means of distance communication constitutes a proposal for concluding a purchase contract.

 

4.2. The purchase contract is concluded upon delivery of the Seller’s order confirmation to the Buyer via the e-mail address provided by the Buyer during the ordering process.

 

V. Duration of the Purchase Contract

 

5.1. The purchase contract is concluded for an indefinite period and may terminate in particular by withdrawal from the contract in accordance with these GTC and applicable legislation.

 

VI. Purchase Price

 

6.1. The price of products ordered through the Seller’s Website (hereinafter referred to as the “Purchase Price”) is stated separately for each product and is valid at the moment the order is placed.

 

6.2. The Purchase Price displayed on the Seller’s Website is the total price including all taxes and is clearly stated on the Website.

 

VII. Delivery of Products

 

7.1. If the Buyer chooses cash on delivery as the payment method, the Seller shall deliver the products no later than 30 days from the conclusion of the purchase contract.

 

If the Buyer chooses a payment method other than cash on delivery, the Seller shall deliver the products no later than 30 days from both the conclusion of the purchase contract and payment of the total order price.

 

The usual dispatch period is 2 business days from the conclusion of the purchase contract or from payment of the total order price.

 

7.2. The Seller recommends that Buyers inspect the package upon receipt and immediately report any damage or defects.

 

VIII. Transfer of Ownership

 

8.1. Ownership of the products and the risk of accidental loss, damage or destruction pass to the Buyer upon delivery.

 

IX. Payment Methods

 

9.1. Products on the Seller’s Website may be paid for by:

 

9.1.1. Cash on delivery – fee EUR 1.80

 

9.1.2. Online payment via ShoptetPay payment gateway – fee EUR 0

 

9.1.3. Bank transfer or deposit to the Seller’s account – fee EUR 0

 

X. Shipping – Delivery Methods and Shipping Costs

 

10.1. Shipping costs and other delivery-related charges are not included in the purchase price.

 

10.2. Delivery methods and shipping costs:

 

10.2.1. Delivery Methods:

 

10.2.1.1. Slovak Post – delivery to pick-up point

 

10.2.1.2. Slovak Post – home delivery

 

10.2.1.3. Courier service – home delivery

 

10.2.1.4. Packeta pick-up point

 

10.2.1.5. Personal collection

 

10.2.2. Shipping Costs:

 

10.2.2.1. Slovak Post – pick-up point delivery – EUR 2.90

 

10.2.2.2. Slovak Post – home delivery – EUR 3.70

 

10.2.2.3. Courier service – home delivery – EUR 5.70

 

10.2.2.4. Packeta pick-up point – EUR 4.20

 

10.2.2.5. Personal collection – EUR 0

 

10.2.2.6. Packeta pick-up point Czech Republic – CZK 119

 

10.2.2.7. Courier Czech Republic – CZK 150

 

10.2.2.8. Packeta pick-up point Poland – EUR 5.00

 

10.2.2.9. Packeta pick-up point Hungary – EUR 5.00

 

10.2.2.10. Austria – EUR 8.50

 

10.2.2.11. Packeta pick-up point Germany – EUR 8.50

 

10.2.2.12. Packeta pick-up point France – EUR 8.50

 

10.2.2.13. Packeta pick-up point Italy – EUR 10.00

 

10.2.2.14. Packeta pick-up point Spain – EUR 10.00

 

XI. Buyer’s Withdrawal from the Purchase Contract Without Giving a Reason

11.1. The Consumer has the right to withdraw from a distance contract and from a contract concluded outside the Merchant’s business premises without giving any reason within the period specified in Article XII, points 12.1 to 12.3 of these GTC, except for a contract whose subject is:

11.2. The provision of a service, if the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with the Consumer’s express consent, and the Consumer declared that they had been duly informed that by giving such consent they lose the right to withdraw from the contract after the service has been fully provided, if the Consumer is obliged to pay the price under the contract;

11.3. The supply or provision of a product whose price depends on fluctuations in the financial market that the Merchant cannot influence and which may occur during the withdrawal period;

11.4. The supply of goods made according to the Consumer’s specifications or custom-made goods;

11.5. The supply of goods that are subject to rapid deterioration or expiry;

11.6. The supply of goods sealed in protective packaging which are not suitable for return for reasons of health protection or hygiene, if the protective packaging has been broken after delivery;

11.7. The supply of goods which, due to their nature, may become inseparably mixed with other goods after delivery;

11.8. The supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, where delivery can take place no earlier than 30 days and the price depends on market fluctuations that the Merchant cannot influence;

11.9. The performance of urgent repairs or maintenance during a visit to the Consumer, which the Consumer expressly requested from the Merchant; this does not apply to a contract whose subject is the provision of a service other than repair or maintenance, or to a contract whose subject is the supply of goods other than spare parts necessary for the repair or maintenance, if such contracts were concluded during the Merchant’s visit to the Consumer and the Consumer did not order such goods or services in advance;

11.10. The supply of audio recordings, video recordings, audiovisual recordings or software supplied in sealed packaging, if the packaging has been broken after delivery;

11.11. The supply of periodicals, except for supply under a subscription contract;

11.12. Goods purchased at a public auction;

11.13. The provision of accommodation services for purposes other than housing, transport of goods, car rental, catering services or services related to leisure activities, if under the contract the Merchant is to provide these services at a specific agreed time or within a specific agreed period;

11.14. The supply of digital content not supplied on a tangible medium, if the supply of digital content has begun and the Consumer gave express consent to the start of the supply of digital content before the expiry of the withdrawal period, declared that they had been duly informed that by giving such consent they lose the right to withdraw from the contract once the supply of digital content begins, and the Merchant provided the Consumer with confirmation pursuant to Section 17(12)(b) or Section 17(13)(b) of Act No. 108/2024 Coll. on Consumer Protection, as amended, if the Consumer is obliged to pay the price under the contract.

XII. Exercising the Right of Withdrawal from a Distance Contract and from a Contract Concluded Outside the Merchant’s Business Premises

12.1. The Consumer may withdraw from a distance contract or from a contract concluded outside the Merchant’s business premises within:

a) 14 days from the date of:

1. receipt of the goods by the Consumer pursuant to point 12.4;
2. conclusion of a contract whose subject is the provision of a service;
3. conclusion of a contract for the supply of water which is not offered for sale in a limited volume or specified quantity, or a contract for the supply and consumption of heat;
4. conclusion of a contract for the supply of digital content not supplied on a tangible medium;

b) 30 days from the date on which the event referred to in letter a), points 1 to 4 occurred, if the contract was concluded during or in connection with an unsolicited visit or during or in connection with a sales event.

12.2. If the Merchant provides the Consumer with specific information regarding the Consumer’s right to withdraw from a distance contract or a contract concluded outside the Merchant’s business premises only additionally, but no later than within 12 months from the start of the withdrawal period under point 12.1, the Consumer may withdraw from the contract within:

a) 14 days from the date on which the Merchant additionally fulfilled the information obligation, in the case of the period under point 12.1 letter a); or

b) 30 days from the date on which the Merchant additionally fulfilled the information obligation, in the case of the period under point 12.1 letter b).

12.3. If the Merchant has not provided the Consumer with specific information regarding the Consumer’s right to withdraw from a distance contract or from a contract concluded outside the Merchant’s business premises even pursuant to point 12.2, the Consumer may withdraw from the contract within 12 months from the expiry of the period under point 12.1.

12.4. Goods are deemed to have been received by the Consumer at the moment when the Consumer or a third party designated by the Consumer, other than the carrier, receives all parts of the ordered goods, or, if:

a) goods ordered by the Consumer in one order are delivered separately, at the moment of receipt of the goods delivered last;

b) goods consisting of several parts or pieces are delivered, at the moment of receipt of the last part or last piece;

c) goods are delivered repeatedly over a certain period, at the moment of receipt of the first goods.

12.5. The Consumer may withdraw from a distance contract or from a contract concluded outside the Merchant’s business premises whose subject is the delivery of goods even before the withdrawal period begins.

12.6. The Consumer may exercise the right of withdrawal in written form or in the form of a record on another durable medium. If the contract was concluded orally, any clearly formulated statement by the Consumer expressing the intention to withdraw from the contract shall be sufficient. The Consumer may use the model withdrawal form.

12.7. The withdrawal period under points 12.1 to 12.3 shall be deemed observed if the Consumer sends the notice of withdrawal to the Merchant no later than on the last day of the period.

12.8. The Consumer may withdraw from the contract only in relation to a specific product or products if the Merchant has supplied or provided several products under a distance contract or a contract concluded outside the Merchant’s business premises.

12.9. The burden of proof regarding the exercise of the right of withdrawal lies with the Consumer.

12.10. No later than from 19 June 2026, the Consumer may also exercise the right of withdrawal online on the Seller’s online store website by clicking on the wording “withdraw from the contract here”. If the Consumer uses this option, the Merchant shall immediately provide the Consumer with confirmation of receipt of the withdrawal, including its content, date and time of submission, on a durable medium by e-mail.

XIII. Rights and Obligations of the Consumer After Withdrawal from a Distance Contract and from a Contract Concluded Outside the Merchant’s Business Premises

13.1. The Consumer is obliged to send the goods back or hand them over to the Merchant or to a person designated by the Merchant to receive the goods within 14 days from the date of withdrawal from the contract under point 12.1. This does not apply if the Merchant offers to collect the goods personally or through a person designated by the Merchant. The period shall be deemed observed if the Consumer sends the goods to the Merchant no later than on the last day of the period.

13.2. In the event of withdrawal from a distance contract or from a contract concluded outside the Merchant’s business premises under point 12.1, the Consumer shall bear only the costs of returning the goods to the Merchant or to a person designated by the Merchant to receive the goods. This does not apply if the Merchant agreed to bear these costs or if the Merchant failed to fulfil the information obligation regarding the Consumer’s right to withdraw from the contract.

13.3. The Consumer is liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to determine their characteristics and functionality. This does not apply if the Merchant failed to fulfil the information obligation under Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection, as amended.

13.4. The Consumer is obliged to pay the Merchant the price for the performance actually provided until the date of delivery of the notice of withdrawal, if the Consumer withdraws from a distance contract or from a contract concluded outside the Merchant’s business premises under Section 19(1) of Act No. 108/2024 Coll. on Consumer Protection, as amended, where the subject of the contract is the provision of a service, the supply of water not offered for sale in a limited volume or specified quantity, or the supply of heat, and before the start of the provision of performance the Consumer gave express consent pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. The price for the performance actually provided shall be calculated proportionally on the basis of the total price agreed in the contract. If the total price agreed in the contract is excessive, the price for the performance actually provided shall be calculated on the basis of the market price of the performance provided.

13.5. By exercising the right of withdrawal from a distance contract or from a contract concluded outside the Merchant’s business premises under point 11.1, the Consumer does not incur any obligations or costs other than those set out in points 13.1, 13.3 to 13.5 and the obligation to pay additional costs under point 14.3.

 

XIV. Rights and Obligations of the Merchant After the Consumer’s Withdrawal from a Distance Contract and from a Contract Concluded Outside the Merchant’s Business Premises

 

14.1. The Merchant is obliged to refund to the Consumer all payments received from the Consumer under or in connection with the distance contract, the contract concluded outside the Merchant’s business premises or an ancillary contract, including delivery costs, postage and other costs and fees, within 14 days from the date of receipt of the notice of withdrawal.

 

14.2. The Merchant is obliged to refund the payments under point 14.1 to the Consumer to the extent corresponding to the withdrawal from the contract if the Consumer has not withdrawn from the entire distance contract or from the entire contract concluded outside the Merchant’s business premises. The Merchant may not charge the Consumer additional costs for transport, delivery, postage or any other costs or fees.

 

14.3. The Merchant is not obliged to reimburse the Consumer for additional costs if the Consumer expressly chose a delivery method other than the cheapest standard delivery method offered by the Merchant. Additional costs mean the difference between the cost of delivery chosen by the Consumer and the cost of the cheapest standard delivery method offered by the Merchant.

 

14.4. In the event of withdrawal from a distance contract or from a contract concluded outside the Merchant’s business premises whose subject is the delivery of goods, the Merchant is not obliged to refund payments under point 14.1 before the goods are delivered back to the Merchant or before the Consumer proves that the goods have been sent back to the Merchant, unless the Merchant offers to collect the goods personally or through a person designated by the Merchant.

 

14.5. The Merchant is obliged to refund payments under point 14.1 using the same payment method used by the Consumer for the original payment. This does not affect the Merchant’s right to agree with the Consumer on another method of refund, provided that the Consumer is not charged any fees in connection with the refund.

 

14.6. The Merchant is obliged to arrange collection of the goods at its own expense within the period under point 14.1 if, under a contract concluded outside the Merchant’s business premises, the goods were delivered to the Consumer’s home at the time of conclusion of the contract and, due to the nature of the goods, they cannot be returned to the Merchant by post.

 

14.7. Unilateral set-off of claims between the Merchant and the Consumer arising from withdrawal from the contract under point 11.1 is prohibited.

 

14.8. The Merchant may not require the Consumer to pay costs for:

 

a) the provision of a service, the supply of water not offered for sale in a limited volume or specified quantity, or the supply of heat during the withdrawal period under points 12.1 to 12.3, regardless of the extent of the performance provided, if:

 

the Merchant did not provide the Consumer with information under Section 15(1)(f) or (h) of Act No. 108/2024 Coll. on Consumer Protection, as amended; or

 

the Consumer did not give the Merchant express consent to the start of the provision of the service or the supply of water or heat pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection, as amended;

 

b) the full or partial supply of digital content not supplied on a tangible medium, if:

 

the Consumer did not give the Merchant express consent to the start of the supply of digital content pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection, as amended;

 

the Consumer did not declare that they had been duly informed that by giving such consent they lose the right to withdraw from the contract; or

 

the Merchant did not provide the Consumer with confirmation pursuant to Section 17(12)(b) or Section 17(13)(b) of Act No. 108/2024 Coll. on Consumer Protection, as amended.

 

XV. Supervisory Authority

 

15.1. The competent authority supervising compliance with consumer protection law is:

 

Inspectorate of the Slovak Trade Inspection

 

with its registered office in Bratislava for the Bratislava Region

 

Bajkalská 21/A, P. O. BOX No. 5

 

820 07 Bratislava

 

Department of Supervision

 

Tel.: +421 2 58 27 21 72, +421 2 58 27 21 04

 

Fax: +421 2 58 27 21 70

 

Email: ba@soi.sk

 

Email for submitting complaints: podnety@soi.sk

 

XVI. Alternative Dispute Resolution

 

16.1. If the Consumer is not satisfied with the manner in which the Seller handled their complaint or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller rejects the Consumer’s request or does not respond to it within 30 days from the date on which it was sent by the Consumer, the Consumer has the right to submit a proposal to initiate alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.

 

The competent entity for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection, or another authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic.

 

The Consumer has the right to choose which of the listed alternative dispute resolution entities to contact. The Consumer may use the online dispute resolution platform available on the website http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative resolution of their consumer dispute.

 

Alternative dispute resolution may be used only by a Buyer who acts as a consumer when concluding and performing the contract. Alternative dispute resolution applies only to disputes between the Consumer and the Seller arising from or related to a consumer contract. Alternative dispute resolution applies only to distance contracts.

 

The alternative dispute resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the Consumer to pay a fee for initiating alternative dispute resolution of up to EUR 5 including VAT.

 

Further information on alternative dispute resolution between the Seller and the Buyer acting as a consumer, arising from or related to the purchase contract as a consumer contract, is available on the website of the Ministry of Economy of the Slovak Republic at www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.

 

XVII. Supplementary Provisions

 

17.1. The Seller shall not conclude a purchase contract or carry out the sale, mediation or delivery of products to persons who, at the time of conclusion of the purchase contract, have not reached the age of 18, in cases where the sale of such products to persons under 18 is prohibited under the applicable laws of the Slovak Republic.

 

In this respect, the Seller shall verify whether the Buyer has reached the age of 18 by checking the Buyer’s identity document, such as an identity card or passport, at the conclusion of the purchase contract and subsequently upon delivery of the order to the Buyer. This shall be carried out through an authorised person delivering the order to the Buyer.

 

If the Buyer has not reached the age of 18, or if the Buyer fails or refuses to prove their age, the Seller shall not hand over the order to the Buyer and the purchase contract shall terminate or shall not be concluded.

 

17.2. The Seller shall not conclude a purchase contract or carry out the sale, mediation or delivery of products whose purchase, sale or delivery requires special authorisation, permission or a similar instrument under the legislation of the Slovak Republic.

 

17.3. If the country of delivery of the products is outside the territory of the Slovak Republic and the country of delivery grants the Consumer more rights than the country of the Merchant’s registered office, such rights shall take precedence over the provisions of these GTC.

 

XVIII. Information on Adopted Codes of Conduct

 

18.1. The Merchant informs Consumers that there are no special applicable codes of conduct to which the Seller has committed. A code of conduct means an agreement or set of rules defining the Seller’s conduct, which the Seller undertakes to follow in relation to one or more specific commercial practices or business sectors, unless such conduct is regulated by law, another legal regulation or a measure of a public authority, and information on how the Consumer may become familiar with or obtain the wording of such code.

 

XIX. Consumer Product Reviews

 

19.1. The Merchant does not verify or limit product reviews only to persons who purchased the product from the Merchant.

 

XX. Final Provisions

 

20.1. The Seller reserves the right to amend these General Terms and Conditions. The obligation to notify amendments to the General Terms and Conditions in writing is fulfilled by publishing them on the Seller’s Website. In the event of changes to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of conclusion of the purchase contract, until the termination of such contract.

 

20.2. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this Website. The Complaints Procedure and the Privacy Policy are published on the Seller’s Website domain.

 

20.3. These General Terms and Conditions become valid and effective upon their publication on the Seller’s Website on 02 June 2026.

 

This online store is certified by https://www.pravoeshopov.sk