GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (“Terms”) govern the rights and obligations between you, as the buyer, and us, as the seller, in connection with contracts concluded through the e-shop available at www.magneticlove.sk.

Information regarding the processing of personal data can be found in our Privacy Policy available at:

https://www.magneticlove.sk/podmienky-ochrany-osobnych-udajov/

As our communication takes place primarily remotely, contracts are concluded using means of distance communication, allowing the parties to reach an agreement without being physically present at the same time.

If any part of these Terms conflicts with what has been explicitly agreed during the ordering process, that specific agreement shall prevail.

Language and governing law

These Terms may be made available in multiple language versions for convenience. In the event of any discrepancy, the Slovak version shall prevail.

Unless mandatory consumer protection laws of the country of your habitual residence provide otherwise, these Terms and the contractual relationship shall be governed by the laws of the Slovak Republic, while mandatory consumer rights under applicable European Union legislation remain unaffected.

1. DEFINITIONS

1.1 Price – the amount payable for the Goods.

1.2 Shipping Price – the cost of delivery, including packaging.

1.3 Total Price – the sum of the Price and the Shipping Price.

1.4 VAT – value added tax according to applicable regulations.

1.5 E-shop – the online store operated at www.magneticlove.sk.

1.6 Invoice – a tax document issued for the Total Price.

1.7 Seller / We – Magnetic Baby s.r.o., Furdekova 19, 851 04 Bratislava – Petržalka, Slovak Republic, Company ID: 55950728, registered with the District Court Bratislava III, Section Sro, Insert No. 175062/B,

e-mail: info@magneticlove.sk, phone: +421 915 833 346.

1.8 Order – a binding proposal to conclude a purchase contract.

1.9 Goods – all products offered in the E-shop.

1.10 User Account – an account allowing storage of personal data and order history.

1.11 Buyer / You – a person purchasing Goods through the E-shop.

1.12 Contract – a purchase contract concluded upon confirmation of the Order by the Seller.

2. GENERAL PROVISIONS

2.1 Goods may be purchased exclusively through the E-shop interface.

2.2 You are obliged to provide accurate and truthful information when placing an Order.

3. CONCLUSION OF THE CONTRACT

3.1 Contracts may be concluded in Slovak and may also be made available in English for customer convenience.

3.2 The contract is concluded remotely. Costs related to distance communication are borne by the Buyer and do not exceed standard internet access fees.

3.3 To place an Order, you must provide:

information about the selected Goods,
payment and delivery method,
identification and contact details required for delivery.

3.4 Before submitting the Order, you may review and modify all entered data.

3.5 The Order is submitted by clicking “Order with payment obligation”.

3.6 The Contract is concluded upon confirmation of the Order by e-mail.

3.7 The Seller reserves the right to refuse an Order, especially due to unavailability of Goods or an obvious pricing error.

3.8 Upon conclusion of the Contract, you are obliged to pay the Total Price.

3.9 Orders may be placed via a User Account or without registration.

3.10 Discounts apply only if correctly entered during the ordering process.

4. USER ACCOUNT

4.1 Registration allows access to a User Account.

4.2 You are responsible for keeping your data accurate and up to date.

4.3 Login credentials must be kept confidential.

4.4 The User Account is personal and non-transferable.

4.5 The Seller may cancel the account, especially if unused for more than 36 months or in case of breach of obligations.

4.6 Availability of the User Account may be temporarily limited due to maintenance.

5. PRICES AND PAYMENT

5.1 Prices are displayed including VAT and mandatory fees.

5.2 The Total Price is shown before final confirmation of the Order.

5.3 Payment methods include:

bank transfer,
online card payment,
cash on delivery,
cash upon personal collection (if available).

5.4 Ownership of the Goods passes to you only after full payment and receipt.

6. DELIVERY AND TRANSFER OF RISK

6.1 Delivery is carried out according to the method selected during the Order process.

6.2 Goods are delivered within the European Union.

6.3 Delivery is made without undue delay, no later than 30 days from contract conclusion.

6.4 Upon delivery, you must inspect the packaging. Damaged shipments may be refused.

6.5 Failure to accept delivery does not constitute withdrawal from the Contract.

6.6 Additional delivery costs caused by the Buyer must be reimbursed.

6.7 Uncollected shipments may be returned to the Seller, with related costs charged to the Buyer.

6.8 Risk of damage transfers upon receipt of the Goods.

7. DEFECTS AND CLAIMS

7.1 The Seller guarantees that Goods are free from defects upon delivery.

7.2 You may exercise defect-related rights within 24 months from receipt.

7.3 Claims must be submitted without undue delay after discovering a defect.

7.4 Claims may be submitted by e-mail, post, or in person, together with proof of purchase.

7.5 Claims are processed within 30 days unless a longer period is legally permitted.

7.6 Available remedies include repair, replacement, price reduction, or withdrawal, depending on the nature of the defect.

7.7 Mandatory statutory consumer rights remain unaffected.

8. WITHDRAWAL FROM THE CONTRACT

8.1 Consumers have the right to withdraw from the Contract within 14 days from receipt of the Goods, without stating a reason.

8.2 Withdrawal may be exercised by any clear statement (e-mail or letter).

8.3 Returned Goods must be sent back within 14 days of withdrawal.

8.4 Return shipping costs are borne by the Buyer.

8.5 Payments will be refunded within 14 days after receipt of returned Goods.

8.6 You are responsible for diminished value caused by excessive handling.

8.7 Exceptions to withdrawal apply where required by law (e.g. hygiene-sealed goods, custom-made items).

9. COMPLAINTS

9.1 Complaints may be submitted via e-mail to info@magneticlove.sk.

9.2 You will be informed of the outcome by e-mail.

10. ALTERNATIVE DISPUTE RESOLUTION

10.1 If you are dissatisfied with complaint handling, you may seek alternative dispute resolution under Slovak regulations.

10.2 You may also use the EU Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

11. FINAL PROVISIONS

11.1 Communication is conducted electronically.

11.2 These Terms are effective from 1 September 2024.

11.3 Contracts are archived electronically by the Seller.

ANNEX 1 – CLAIM FORM

Recipient: [TO BE COMPLETED]

Full name:

Address:

E-mail:

Order / Invoice number:

Date of receipt:

Claimed Goods (name, code):

Description of defect:

Requested remedy:

Date:

Signature:

ANNEX 2 – WITHDRAWAL FORM

I hereby notify that I withdraw from the contract for the sale of the following goods: