Terms and Conditions
These general terms and conditions (“Terms”) govern the rights and obligations between you, as the buyer, and us, as the seller, within contractual relationships concluded through the e-shop available at www.magneticlove.sk.
All information regarding the processing of your personal data can be found in our Privacy Policy, available here:
https://www.magneticlove.sk/podmienky-ochrany-osobnych-udajov/As you surely know, our communication takes place primarily remotely. Therefore, our contract is also concluded using means of distance communication, allowing us to reach an agreement without both parties being physically present at the same time. If any part of these Terms conflicts with what we have explicitly agreed upon during the purchase process in our e-shop, that specific agreement shall take precedence over these Terms.
1. SOME DEFINITIONS
1.1 Price is the financial amount you will pay for the goods;
1.2 Shipping Price is the financial amount you will pay for delivery of the goods, including the packaging cost;
1.3 Total Price is the sum of the Price and the Shipping Price;
1.4 VAT is value-added tax according to applicable legal regulations;
1.5 E-shop is the online store operated by Us at www.magneticlove.sk, where the purchase of goods will take place;
1.6 Invoice is a tax document issued in accordance with the law on value-added tax for the Total Price;
1.7 We are the company Magnetic Baby s.r.o., based at Furdekova 19, 851 04 Bratislava – Petržalka, Company ID: 55950728, registered in the Commercial Register maintained by the District Court Bratislava III, Section Sro, Insert No. 175062/B, e-mail: info@magneticlove.sk, phone number: 0915 833 346, referred to as the seller under the applicable regulations;
1.8 Order is your binding proposal to conclude a contract for the purchase of goods with Us;
1.9 Goods are all items you can purchase in the E-shop;
1.10 User Account is an account created based on your provided data, allowing storage of entered data and the history of ordered goods and concluded contracts;
1.11 You are the person purchasing in Our E-shop, referred to under the law as the buyer;
1.12 Contract is a purchase contract agreed upon based on a duly completed Order sent via the E-shop, and it is concluded once you receive confirmation of your Order from Us
2. GENERAL PROVISIONS AND INSTRUCTIONS
2.1 The purchase of Goods is only possible through the web interface of the E-shop.
2.2 When purchasing Goods, it is your obligation to provide us with all information correctly and truthfully. The information you provided when ordering the Goods will therefore be considered correct and truthful.
3. CONCLUSION OF THE CONTRACT
3.1 A contract with us can only be concluded in the Slovak language.
3.2 The contract is concluded remotely through the E-shop, and you are responsible for any costs related to the use of remote communication tools. These costs are not different from your standard internet access charges, and no additional costs will be charged by us beyond the Total Price. By submitting an Order, you agree to the use of remote communication tools.
3.3 To conclude a contract, you must create an Order proposal through the E-shop. The proposal must include the following details:
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a) Information about the Goods being purchased (select the Goods by clicking the “Add to cart” button).
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b) Information about the Price, shipping costs, VAT, total payment method, and preferred delivery method. These will be automatically calculated and shown based on your selected Goods and delivery preferences.
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c) Your identification details needed for delivery, especially your full name, delivery address, phone number, and email address.
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d) If the contract involves regular and repeated delivery of Goods, the duration of the delivery arrangement.
3.4 During the Order creation process, you can review and change all information up to the moment you finalize it. By clicking the “Order with payment obligation” button, the Order is submitted and all entered information is sent directly to us.
3.5 We will confirm your Order as soon as possible by sending a confirmation email to the address you provided. This confirmation will include a summary of your Order and a copy of these Terms. The contract is concluded once we confirm the Order. The Terms valid on the date of your Order form an integral part of the contract.
3.6 In certain cases, we may not be able to confirm your Order—for example, if the Goods are unavailable or if you exceed the maximum allowed quantity. This limit will always be displayed on the E-shop in advance. If we cannot confirm your Order, we will contact you and provide an updated offer. The contract will be concluded when you accept this new offer.
3.7 If a clearly incorrect Price is displayed on the E-shop or in the Order (e.g. due to a technical error), we are not obligated to supply the Goods at that Price, even if you received an Order confirmation. In this case, we will contact you promptly and provide a new offer. The contract is concluded once you accept this revised offer. If you do not accept it within 3 days, we reserve the right to cancel the contract. An obviously incorrect Price includes, for example, a price that is significantly different from typical market prices or contains an extra or missing digit.
3.8 Once the contract is concluded, you are obliged to pay the Total Price.
3.9 If you have a User Account, you may place an Order through it. However, you are still responsible for verifying the accuracy, truthfulness, and completeness of the pre-filled information. The ordering process is the same as for customers without an account, but with the advantage of not having to re-enter your personal details.
3.10 In some cases, we may offer discounts on Goods. To apply a discount, you must enter the discount details into the designated field during the Order process. If correctly applied, the Goods will be provided at the discounted price.
4. USER ACCOUNT
4.1 By registering on the E-shop, you can access your User Account.
4.2 When registering your User Account, you are required to provide all information correctly and truthfully, and to update it in case of any changes.
4.3 Access to the User Account is secured by a username and password. You are responsible for maintaining the confidentiality of these login details and must not share them with anyone. We are not liable for any misuse of your login credentials.
4.4 The User Account is personal and must not be used by or shared with third parties.
4.5 We may cancel your User Account, especially if it has not been used for more than 36 months, or if you breach any of your obligations under the Contract.
4.6 The User Account may not be available at all times, particularly due to necessary maintenance of hardware or software systems.
5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE
5.1 The Price is always displayed on the E-shop, in the Order proposal, and in the Contract. In case of any discrepancy between the Price shown on the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always match the price in the Contract. The Order proposal also includes the shipping cost, or the conditions under which shipping is free of charge.
5.2 The Total Price is stated including VAT and all fees required by applicable legal regulations.
5.3 We require payment of the Total Price after the conclusion of the Contract and before the delivery of the Goods. You can pay the Total Price using the following methods:
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a) Bank transfer – Payment details will be sent to you in the Order confirmation. In the case of bank transfer, the Total Price is due within 24 hours.
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b) Online card payment – Payment is made via the ShoptetPay payment gateway and is subject to its terms and conditions, available at: https://www.shoptetpay.com/sk/. For online card payments, the Total Price is due immediately.
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c) Cash on delivery – Payment is made at the time of delivery, upon receipt of the Goods. The Total Price is due upon delivery.
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d) Cash upon personal collection – Payment in cash is possible when picking up the Goods at our premises. The Total Price is due upon collection.
5.4 The invoice will be issued electronically after the Total Price has been paid and will be sent to the email address you provided in the Order. The invoice will also be physically included with the Goods and will be available in your User Account, if you have one.
5.5 Ownership of the Goods passes to you only after the Total Price has been paid and the Goods have been received. In the case of a bank transfer, the payment is considered complete when the amount is credited to our account; in other cases, the payment is complete at the moment of transaction.
6. DELIVERY OF GOODS AND TRANSFER OF RISK
6.1 Goods will be delivered using the method you choose when placing the Order. The available delivery options include:
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a) Personal pickup at designated pickup points (e.g., Packeta pick-up points, where available);
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b) Delivery via courier services such as DPD, Packeta, or other logistics partners depending on the country of delivery.
6.2 Goods are delivered within the territory of the European Union. Specific delivery options and countries served are listed during the checkout process.
6.3 We are obliged to deliver the Goods without undue delay, and no later than 30 days from the date the Contract is concluded. If any unforeseen events occur that affect the delivery time, we will inform you promptly via email and provide an updated delivery estimate. This does not affect your right to withdraw from the Contract. Our message will include a request for you to confirm whether you agree to the new delivery date. In the case of personal pickup, you will be notified via email when your order is ready for collection.
6.4 Upon receiving the Goods from the courier, it is your responsibility to check the integrity of the packaging. If you notice any damage or tampering, notify the courier immediately and contact us as well. If the package appears to have been opened or damaged, you are not required to accept the delivery.
6.5 You are required to accept the Goods at the agreed delivery place and time. If you fail to do so, we will notify you via email about where and how to collect your Goods, and the timeframe for doing so. Alternatively, upon written request within 14 days, we can attempt redelivery, and you agree to cover any additional shipping costs. Failure to accept the Goods does not release you from the obligation to pay for them and is not considered a withdrawal from the Contract. If you fail to collect the Goods even within an additional time period, we reserve the right to withdraw from the Contract due to a material breach. The withdrawal takes effect on the day it is delivered to you, and we reserve the right to claim compensation for actual costs incurred.
6.6 If the Goods must be redelivered or delivered in a different way due to reasons on your side, you are responsible for covering the additional costs. Payment instructions will be sent to the email address provided in the Contract and are due within 14 days of delivery of the message.
6.7 The risk of damage to the Goods passes to you at the moment of delivery. If you fail to accept the Goods (except in cases covered under point 6.4), the risk passes at the moment you were able to take possession of the Goods but did not due to reasons on your side. From that moment, you bear full responsibility for any loss, destruction, damage, or deterioration of the Goods.
7. RIGHTS FROM LIABILITY FOR DEFECTS
7.1 General Provisions on Liability for Defects
7.1.1 We undertake to deliver the Goods to you in the agreed quality, quantity, and free of defects.
7.1.2 We are liable for defects that the Goods have at the time of delivery. For used Goods, we are not liable for defects caused by use or wear and tear. For Goods sold at a discounted price, we are not liable for defects for which the lower price was agreed.
7.1.3 The general warranty period is 24 months, starting from the moment you take possession of the Goods.
7.1.4 If the Goods are replaced, the warranty period starts anew from the date you receive the replacement Goods.
7.1.5 Your rights from liability for defects that are covered by the warranty expire if they are not exercised within the warranty period. However, for Goods that are perishable or have a short shelf life, you must exercise your rights no later than the day after purchase; otherwise, your rights expire.
7.2 We guarantee that at the time the risk of accidental damage or deterioration passes to you (as described in Article 6), the Goods will be free of defects, specifically that:
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a) the Goods have the features agreed upon with you, or, if not expressly agreed, those described in the product description or normally expected for Goods of that kind;
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b) they are suitable for the purpose we stated or for purposes commonly expected for such Goods;
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c) they match the quality or design of any sample or model, if quality or design was specified by sample;
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d) they are delivered in the agreed quantity and weight;
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e) they meet the legal requirements applicable to such products;
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f) they are free from third-party rights or claims.
7.3 Conditions for Exercising the Right from Liability for Defects (Claims)
7.3.1 If the Goods are delivered in damaged packaging or if the shipment appears unusually light, we ask that you do notaccept such Goods from the courier and immediately notify us by phone at +421 915 983 346 or via email at nainfo@magneticlove.sk. If you discover any obvious defects (e.g., mechanical damage), you must file a claim without undue delay according to the process in point 7.4.1 below. We will not accept later claims regarding obvious defects, including incomplete deliveries.
7.3.2 Claims for other (hidden) defects must also be submitted according to point 7.4.1, without undue delay after discovering the defect, but no later than the expiry of the warranty period.
7.3.3 The warranty only covers manufacturing defects and damage not caused by misuse. You may not claim defects caused by wear and tear, mechanical damage, or improper use of the Goods.
7.3.4 You cannot exercise your rights for defects if you were aware of the defect before accepting the Goods, we informed you about it, or a reasonable discount was provided because of it.
7.4 Submitting a Complaint (Claim)
7.4.1 If the Goods are defective—especially if they do not meet the conditions described in Article 7.2—you may notify us and file a claim by email or mail to the addresses listed in our contact details, or in person at our premises. You may also use the sample claim form provided in Annex 1 of these Terms.
7.4.2 Your complaint should include a description of the defect, your contact information (including the email address for updates), and which remedy (as listed in points 7.5.4 – 7.5.8) you are requesting.
7.4.3 When submitting a claim, you must also provide proof of purchase (invoice). Without this, we are not obligated to accept your claim.
7.4.4 The claim procedure begins on the day the defective Goods and all required documents (as per 7.4.3) are received. If your claim is incomplete (e.g., unclear, missing documents), we will ask you via email to complete it. In that case, the claim process officially starts on the day your completed submission is received.
7.4.5 If you do not complete your claim within 10 days of our request, we will consider your complaint unjustified.
7.5 Processing the Claim
7.5.1 Based on your chosen remedy under § 622 and § 623 of the Slovak Civil Code (as listed in points 7.5.4 to 7.5.8), we will determine how your claim will be handled. This will happen immediately, or in complex cases within 3 business days. If a technical assessment is required, we will decide within 30 days of the claim submission.
7.5.2 Once the claim resolution is determined, we will process it immediately. In justified cases, processing may take longer, but never more than 30 days from the date of claim submission. If the deadline is exceeded, you have the right to withdraw from the Contract or request replacement of the Goods.
7.5.3 We will provide you with written confirmation of the claim resolution within 30 days and inform you by email. If the claim is accepted, we will either repair or replace the Goods or refund the purchase price—unless we agree otherwise.
7.5.4 If the defect is repairable, you have the right to free, timely, and proper repair. We will fix the defect without undue delay.
7.5.5 Instead of repair, you may request replacement of the Goods (or a defective part), if it does not result in disproportionate costs considering the price and severity of the defect.
7.5.6 We may choose to replace the defective Goods instead of repairing them, as long as it does not cause you significant inconvenience.
7.5.7 If the defect is irreparable and prevents normal use of the Goods, you have the right to receive a replacement or withdraw from the Contract. The same applies if defects occur repeatedly or there are multiple defects that make normal use unreasonable.
7.5.8 If the defect is irreparable but does not prevent use, you are entitled to an appropriate discount on the purchase price.
7.5.9 A claim is resolved by one of the following: repair of the Goods, replacement, refund, provision of a discount, written invitation to pick up the Goods, or a justified rejection.
7.6 Legal Framework
Claims are handled in accordance with:
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§ 619 and following of the Slovak Civil Code,
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Act No. 250/2007 on Consumer Protection,
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Act No. 102/2014 on Consumer Protection in Distance Selling.
7.7 Special Deadlines
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a) If you submit a claim within 12 months from the purchase, we may reject it only based on an expert assessment, and we cover all related costs. You will receive a copy of the expert opinion within 14 days of claim resolution.
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b) If more than 12 months have passed since the purchase and your claim is rejected, we will inform you where you can send the Goods for an expert assessment. If the assessment confirms our liability, you may resubmit your claim, and we will reimburse all associated costs within 14 days. A resubmitted claim cannot be rejected.
7.8 Business Customers
If you are a business customer, you must notify us of any defect without undue delay, and no later than 3 days after receiving the Goods.
7.9 Consumers
If you are a consumer, you have the right to file a claim for any defect that appears within 24 months from the date you received the Goods.
7.10 Final Notice
By entering into the Contract, you confirm that you have been properly informed of your rights under § 622 and § 623 of the Slovak Civil Code, and that you had the opportunity to read these complaint terms.
8. WITHDRAWAL FROM THE CONTRACT
8.1 Withdrawal from the Contract, meaning termination of the contractual relationship between You and Us from the beginning, may occur for reasons and in ways stated in this article or in other provisions of these Terms that expressly allow for withdrawal.
8.2 If you are a consumer (a person purchasing Goods outside the scope of their business activity), you have the right to withdraw from the Contract without giving any reason within 14 days from the date the Goods were delivered, in accordance with § 7 of the Slovak Act on Consumer Protection in Distance Selling.
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If the Contract includes multiple items or parts delivered separately, the period begins on the day the last item or part was delivered.
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If the Contract involves regular and repeated delivery, the period starts on the day of the first delivery.
You may withdraw by any provable means (e.g. by sending an email or letter to our contact addresses). You may also use our withdrawal form (Annex 2 to these Terms).
8.3 However, even as a consumer, you may not withdraw from the Contract in the following cases:
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a) The price of the Goods depends on market fluctuations beyond our control.
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b) Sale of alcoholic beverages to be delivered after 30 days, where the price depends on market fluctuations beyond our control.
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c) Goods made to your specific requirements, custom-made, or clearly personalized.
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d) Perishable goods or items that were irreversibly mixed after delivery.
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e) Sealed Goods that cannot be returned for health or hygiene reasons if the seal was broken.
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f) Audio/video recordings or software in sealed packaging if the seal was broken.
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g) Sale of newspapers or magazines, except by subscription; or books not delivered in sealed packaging.
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h) Digital content not delivered on a tangible medium, if delivery began with your explicit consent before the withdrawal period ended and you were informed that you would lose the right to withdraw.
8.4 The withdrawal period under point 8.2 is preserved if you send the withdrawal notice within the 14-day period.
8.5 If you withdraw, the purchase price will be refunded within 14 days of the effective date of withdrawal, to the same account used for payment (unless you specify otherwise). The refund will not be issued until the Goods are returned to Us or you prove they were sent back. Please return the Goods clean and, if possible, in the original packaging.
8.6 You must return the Goods within 14 days of withdrawal to Us or to a person authorized by Us. You bear the cost of return unless we agree to collect the Goods ourselves. You are entitled to a refund for delivery charges, but only up to the cost of the least expensive shipping method offered.
8.7 You are liable for any decrease in the value of the Goods caused by handling them beyond what is necessary to determine their nature and functionality. We will invoice any such damage after the Goods are returned, and payment is due within 14 days.
8.8 We may withdraw from the Contract if the Goods are sold out, no longer available, or cannot be delivered due to discontinued production, significant changes, force majeure, or despite reasonable efforts, we cannot fulfill the Contract. In such cases, we will inform you immediately and refund the full purchase price within 14 days using the same payment method, unless otherwise agreed.
8.9 We also reserve the right to withdraw from the Contract if you fail to accept the Goods within 5 business days of your obligation to do so.
9. COMPLAINTS AND GRIEVANCES
9.1 As a consumer, you may submit complaints or concerns in writing via email to: info@magneticlove.sk.
9.2 You will be informed of the outcome via email.
9.3 The supervisory authority is the Slovak Trade Inspection (SOI) – Inspectorate of SOI.
9.4 If you’re not satisfied with how your complaint was handled, you can submit a request for investigation via the platform at:
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi
10. ALTERNATIVE DISPUTE RESOLUTION (ADR)
10.1 If you are dissatisfied with the outcome of your complaint or believe your rights have been violated, you may request a remedy by emailing info@magneticlove.sk. If we do not respond within 30 days or reject your request, you have the right to submit a proposal for alternative dispute resolution to an authorized ADR entity under Slovak Act No. 391/2015 on Alternative Consumer Dispute Resolution.
10.2 Authorized entities are listed by the Slovak Ministry of Economy at:
10.3 You may submit a proposal according to § 12 of the ADR Act.
10.4 You may also initiate an online dispute resolution through the EU ODR platform:
https://ec.europa.eu/consumers/odr
11. FINAL PROVISIONS
11.1 All written communication with you will be conducted via email. Our email address is listed in our contact details. We will send correspondence to the email address you provided in the Contract, User Account, or when contacting us.
ANNEX No. 1 – COMPLAINT FORM
Recipient: [TO BE COMPLETED].
Submission of a complaint
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Title, first name and surname: |
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Address: |
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E-mail address: |
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Order number and invoice number: |
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Date of order: |
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Date of receipt of goods: |
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Goods being returned (name and code): |
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Reason for returning the goods: |
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Method of refund of the received financial means: |
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I request a refund to my bank account (IBAN)/by another method. |
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Date:
Signature:
ANNEX No. 2 – FORM FOR WITHDRAWAL FROM THE CONTRACT
Recipient: [TO BE COMPLETED].
I hereby declare that, in accordance with Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside the Seller’s Business Premises and on Amendments and Supplements to Certain Acts, as amended (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”), I am withdrawing from the Contract:
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Title, first name and surname: |
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Address |
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E-mail address: |
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Order number and invoice number: |
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Date of order: |
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Date of receipt of goods: |
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Goods being returned (name and code): |
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Reason for returning the goods: |
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Method of refund of the received financial means: |
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I request a refund to my bank account (IBAN)/by another method. |
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Notice to the consumer:
The seller is, pursuant to § 10(4) of the Act on Consumer Protection in Distance Selling, entitled to demand compensation from the consumer for the reduction in the value of the goods that has arisen as a result of handling the goods in a way that goes beyond what is necessary to ascertain the characteristics and functionality of the goods.
Date:
Signature: